How to Effectively Navigate Organisational Change

Together Finance Client Case Study

The Challenge: Supporting Teams Through Organisational Change

Together is a leading UK specialist lender, for 50 years they’ve helped thousands of people to access the finance they need. They have a UK workforce of around 900 employees.

We partnered with Together to support their organisational culture during a time of significant transformation. The goal was to equip employees with the tools, confidence, and self-awareness needed to navigate change with resilience and care.

The training needed to focus on helping to manage uncertainty by building skills to:

✓ Manage stress and prevent burnout

✓ Increase self-awareness

✓ Maintain physical wellbeing

The team identified the need for tailored sessions for colleagues and managers, ensuring leaders had the tools to support their teams’ wellbeing as well as their own.

Before designing the training, we spent time getting to know the Together culture, their values, and the context surrounding the change. This ensured our programme was aligned and relevant.

We knew an interactive, practical approach would be key - so we embedded real-world scenarios, breakout discussions, and clear takeaways into each session.

To extend the impact beyond the training room, we also developed post-session resources to help sustain learning and support.

Our Approach: Creating Space for Self-Awareness and Growth

Two colleagues writing on sticky notes on a glass wall, smiling, in a modern office.

Our Solution

We designed and delivered two bespoke interactive learning sessions: one for colleagues and one for managers. Each session was delivered three times to maximise accessibility across the business. All sessions took place in person at Together’s HQ in Cheadle.

For colleagues, the session focused on:

✓ Identifying personal stress triggers and understanding the body and mind’s response

✓ Recognising early warning signs of burnout before they escalate

✓ Developing healthy, sustainable coping strategies

✓ Setting boundaries and protecting personal wellbeing

✓ Strengthening self-regulation to stay composed under pressure

For managers, the session focused on:

✓ Managing personal wellbeing as a leader

✓ Using self-regulation techniques to handle pressure and uncertainty

✓ Communicating boundaries and needs with clarity and confidence

✓ Prioritising wellbeing without compromising team performance

✓ Embedding effective switch-off strategies to support recovery and long-term resilience

Glass-front building with the word 'together' at the top, large sign reading 'Opening doors since 1974' on the window, celebrating 50 years with a badge, and a man standing in front of the entrance with chairs inside visible through the glass.

The Impact: Empowered Leaders, Energised Teams

✔️ Increased confidence among colleagues and managers to lead and support through change

✔️ Strong engagement from leaders helped reinforce a culture of care and adaptability

✔️ Practical tools were applied to live business challenges in the room

✔️ Post-training toolkits supported ongoing learning and behavioural change

“Great session, really informative and great examples of how we can navigate through the change project.”

“I thought it was very enlightening and really brought into perspective how much stress can affect your whole life if you let it.”

“It was a good session to help us in regards to our job and how to manage any stress and to enable us avoid burn out. It was a well delivered session.”.

A man standing in front of a glass wall covered with sticky notes in an office. The sticky notes are organized in sections labeled 'START' and 'CONTINUE'.

“Louise and the team worked really closely with us from the outset to understand our business journey and ensure the solution was tailored to our colleagues and our business. They welcomed feedback after each session to make any amendments so the programme continued to have the right impact over the 3 months. Feedback from managers and colleagues was extremely positive. Chris brought great energy, credibility and enthusiasm to all sessions - I hope we get the chance to work together again.”

-David Coulter, Talent Development Partner

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